Shipping and Returns

 

Shipping

If you have any questions or concerns please send us an email at info@thebeautysupplyuk.com

  • We work to ship out orders the same business day or the next business day after the order has been placed. 

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

  • We are not responsible for lost, not delivered properly, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbours and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. 


Return & Exchange Policy.

Last updated: 04/10/2025


At The Beauty Supply, we want you to be delighted with every purchase.

If you are not satisfied with your order, our refund policy outlines your rights and options clearly, in line with UK consumer law.


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1. Your Right to Cancel


If you are a consumer, you have the right to cancel your order under the Consumer Contracts Regulations 2013 within 14 days from receiving your items.

To do this, you must contact us in writing (by email) within 14 days of delivery.


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2. Returning Items

• Items must be returned unused, unopened, and in their original packaging (for hygiene reasons, this is essential for beauty products).

• Once we confirm your return request, please send the item back within 14 days of approval.

• You are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using tracked delivery for all returns.


Returns should be sent to:

The Beauty Supply (Global Beauty Supply)

4th Floor, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB


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3. Refunds

• Refunds are issued to your original payment method within 14 days of receiving the returned goods or proof of postage.

• We reserve the right to reduce your refund if returned items are used, damaged, or missing packaging.

• Delivery charges are non-refundable unless the return is due to our error.


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4. Faulty or Damaged Goods


If your order arrives damaged or defective:

1. Notify us within 7 days of receiving your order.

2. Provide clear photographs of the fault or damage.

3. We will arrange a replacement, repair, or full refund at no extra cost.


Your legal rights under the Consumer Rights Act 2015 remain unaffected.


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5. Non-Returnable Items


For hygiene and safety reasons, we cannot accept returns of:

• Opened beauty or nail products.

• Used tools or equipment.

• Gift cards or downloadable digital products.


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6. Exchanges


We do not currently offer direct exchanges. To swap an item, please return your order for a refund and place a new one.


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7. Contact Us


For all returns or refund requests, please contact:

The Beauty Supply (Global Beauty Supply)

Email: info@thebeautysupplyuk.com

Address: 4th Floor, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB